Ground Support Worldwide

OCT 2012

The ground support industry's source for news, articles, events, product and services information.

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MAINTENANCE MATTERS Ensure Safety And Service With A GSE Inspection Program A well-managed daily GSE checklist program puts safety first, but customer service right behind. By Brett Barrett, Station Manager, Matheson Flight Extenders A daily GSE-user checklist inspection program is a must for all operational organizations. Our Matheson program, for example, is designed to capture potential issues prior to any actual breakdowns that could cause unsafe conditions, disrupt the quality of our service to our custom- ers and cost several times the amount to repair. We assign equipment for user checks as a part of our daily shift assignment roster. We have one person conduct a pre-use inspection and note any issues. We also have the operator of the equipment make additional post-use remarks. Let's say that during a pre-use check on a tug, our assigned inspector drives the vehicle, applies the brakes and thinks they are holding just fine. The inspector will assume the brakes are fine in all conditions. But during operation, the tug driver with a heavy load might notice that the brakes are slowly fading under pres- sure. If so, that would be an indicator that the master cylinder is starting to fail. These notes would require the GSE mechanic to inspect the situation more critically. We keep our user check sheets very simple. Recommended standard pro- cedures would include equipment num- bers preprinted on respective forms with space to include names, notes and space to have the GSE mechanic sign off on any repairs. 34 GROUND SUPPORT WORLDWIDE r 0DUPCFS In order to ensure accountability, we assign each piece of equipment to an employee and the employee's name is listed on the GSE-user checklist sheet. To ensure a properly completed and thorough system is in place, some sim- ple items must be preprinted as handy check-off boxes in order to make this an easy-to-use checklist: r Check all fluid levels. r Visually inspect belts, hoses, tires and lug nuts. r Record any puddles where the unit was parked that might indicate a leak of critical fluids. r Check that all lights and indica- tors are properly operating. r Conduct brake checks, including the emergency brake. These are just basic examples and your list could include others. The single most important element of a successful GSE-user checklist program is accountability. A critical element of a successful program is instilling confidence in the hearts and minds of our employees by repair- ing noted items in a timely fashion. This lets them know the program is a corporate priority. One of the biggest problems you might encounter without a checklist in place is "pencil whipping" or incor- rect reporting. And this is the primary reason for our simple form. Case in point: Several years ago, I was a load master riding in aircraft between Las Vegas and Salt Lake City every night. We were on our approach back into Salt Lake City, when we noticed some flashing lights between the taxiway and runway. As we landed, we tried to figure out what was going on. Mowing the lawns at 4 a.m.? As it turned out the flashing lights belonged to a tractor that one of the cargo companies was using as a tug. Push on the pedal and it would engage the transmission. If the transmission was left in forward, the tractor would take off on its own. Which it had that particular morning. Later, we found out the pedal is held up with a tension spring that had worn out and no one had reported it. But this spring takes time to get this bad! This is a good example of why we need the pre-trip and post-trip inspec- tions and forms and to be followed up by the lead of the shift to ensure the correct information gets posted and repairs, if necessary, get made. In summary, a well-managed GSE-user checklist program is essential to operat- ing a safety-oriented, customer-focused business. This is achieved with a defined team effort at all levels of the operating unit. A steady approach focused on the simple items pays huge dividends that transfer to the bottom line. BRETT BARRETT has 28 years of experi- ence in aviation starting with Evergreen Eagle where he ultimately oversaw 21 mechanics and a rebuild program for more than 200 pieces of GSE. As a station agent for Matheson Flight Extenders, he also oversees GSE purchases and the operations of a GSE rebuild facility.

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