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6 GROUND SUPPORT WORLDWIDE APRIL 2017 BUSINESS BUZZ dnata Heathrow Receives ISAGO Registration dnata secured IATA's Safety Audit for Ground Operations (ISAGO) registration for its Corporate Headquarters and Lon- don Heathrow station. This is the 10th station in dnata's ground handling oper- ations to receive this certification. The other ground operations which are also ISAGO-registered are Dubai (DXB and DWC), Geneva, Zurich, Manila, Singapore, Sydney, Melbourne and Brisbane. ISAGO is an internationally-recog- nized system for assessing the operational management and control systems of an organization that provides ground han- dling services for airlines. "Safety has always been a guiding principle at dnata and is at the heart of everything we do. This certification is a validation of our unwavering commitment to ensuring the safety and security of our staff. Investing the time and effort in ensuring compliance with ISAGO stan- dards reflect our diligence to continuous improvement in safety standards. It also highlights our goal to operate within globally recognised industry best prac- tices," said Gary Morgan, CEO dnata UK. BEUMER Group's CrisBag Totes Approved by the TSA BEUMER Group became the first vendor to be certified as meeting TSA require- ments for in-tote screening of baggage. CrisBag totes enable in-tote screening that, when used with Morpho Detection's CTX 9800 DSi explosives detection sys- tem, meets the detection and false alarm rates for explosives specified by the TSA. The certification applies to U.S. airports and for U.S. pre-border clearance. "Because each checked bag remains inside the same individually controlled tote from check-in and early baggage stor- age to screening and discharge, the Cris- Bag system provides 100 percent tracking and traceability at every stage," said Klaus Schäfer, managing director, BEUMER Group A/S. "By collaborating with Mor- pho Detection and leveraging the imaging and operational capabilities of CTX 9800, BEUMER Group looks forward to bring- ing the benefits of in-tote screening and the CrisBag system to airports throughout the U.S." Although tote-based systems have been accepted by airports throughout Canada, Europe, Middle East and Asia, it is a rel- atively new concept for North American airports. ProFlo LATAM Facility Opens in Columbia ProFlo Industries LLC has opened a new ProFlo LATAM facility located by the International Airport in Medellin, Colombia. This facility will allow the company to offer more value, service and support to Latin American customers. The location is part of ProFlo's continued expansion, seeking to offer additional services to the industry while generating jobs throughout the United States and Latin America. Southwest, AirTran Earn Top Customer Experience Ratings for Airlines Southwest Airlines and AirTran deliver the best customer experience in the airline industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of com- panies based on a survey of 10,000 U.S. consumers. Southwest Airlines took the top spot out of the 10 airlines included in this year's ratings, earning a score of 73 per- cent and coming in 90th place overall out of 331 companies across 20 industries. Southwest has earned the highest score every year since the Ratings began in 2011, with the exception of 2015 when JetBlue came in first. The ratings of all airlines in the 2017 Temkin Experience Ratings were Southwest Airlines: 73 percent, AirTran Airways: 70 percent, Virgin America: 69 percent, JetBlue Airlines: 69 percent, Alaska Airlines: 68 percent, United Air- lines: 66 percent, US Airways: 65 percent, American Airlines: 62 percent, Delta Airlines: 62 percent, Spirit Airlines: 50 percent. The average rating of the industry improved by nine percentage-points between 2016 and 2017, going from 56.4 percent to 65.6 percent. To generate these ratings, Temkin Group asked 10,000 U.S. consumers to evaluate their recent experiences with a company across three dimensions: success, effort and emotion. Temkin Group then averaged these three scores to produce each company's Temkin Experience Rating. PEOPLE Luzius Wirth Appointed CEO Swissport UK and Ireland Luzius Wirth has been appointed CEO for Swissport UK and Ireland. Wirth joined Swissport in 2012 and has since taken up various prom- inent leadership roles within the group, and since 2014 he has held responsibility for Swissport's Group Services. From June 2017, his new tasks will include a focus on further developing and expanding the regional organization, as well as driving