GROUND SERVICE
PROVIDERS
Johnson says he started with Southwest
as a ramp agent, then has worked his way
throughout the company in several differ-
ent positions, including leadership roles
at the airport stations. This background
has given him a lot of time to work with
airport executives, serve on boards and
is the reason why he is confident in say-
ing that the relationship must be a true
partnership.
"We have a common goal of making sure
we're safe, the customers are safe and they
are taken care of while traveling," Johnson
explains.
He says this was proven to him the day
he was working in a major airport and the
baggage handling system went out of ser-
vice during a busy travel period.
"The airport really stepped up and
assisted us in every way possible," John-
son boasts. "We actually had to move bags
through the airport in the same areas pas-
sengers traveled in. The airport extended
out all their employees and assisted us in
ensuring we kept operations in those ter-
minals while transporting bags too."
Southwest checks the most bags of any
carrier, 20 million a year, according to
Johnson. Of those, he says 99.8 percent
arrive as scheduled. So that baggage han-
dling system malfunction was a major issue
– and would be for any airport, airline or
ground handler.
14 GROUND SUPPORT WORLDWIDE APRIL 2017
540 East 56 Highway • Olathe, KS 66062
globalgroundsupport.com • 913.780.0300
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Simple Complexity
AviationPros.com/10017340
Photo
courtesy
of
Southwest
Airlines