12 GROUND SUPPORT WORLDWIDE APRIL 2017
GROUND SERVICE
PROVIDERS
I
t's like peanut butter and jelly, Sherlock and
Watson; completely different, but completely
dependent on the other for a great success story.
Airports and ground handlers need each other.
It's a relationship that is so intertwined and yet,
complex. They bring unique qualities and services
to their customers, the same people expecting a
smooth, incident-free experience as they enter the
airport doors.
While the names of the airport and ground
handler are also different, in the customers' minds,
they are the same. It is the overall package that
Ground service providers and airport representatives need to communicate,
address challenges and back one another to create an environment built on
mutual trust and teamwork.
By Jen Bradley
Airports and Ground Handlers
Need Each Other
Photo
courtesy
of
Southwest
Airlines