Ground Support Worldwide

APR 2017

The ground support industry's source for news, articles, events, product and services information.

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12 GROUND SUPPORT WORLDWIDE APRIL 2017 GROUND SERVICE PROVIDERS I t's like peanut butter and jelly, Sherlock and Watson; completely different, but completely dependent on the other for a great success story. Airports and ground handlers need each other. It's a relationship that is so intertwined and yet, complex. They bring unique qualities and services to their customers, the same people expecting a smooth, incident-free experience as they enter the airport doors. While the names of the airport and ground handler are also different, in the customers' minds, they are the same. It is the overall package that Ground service providers and airport representatives need to communicate, address challenges and back one another to create an environment built on mutual trust and teamwork. By Jen Bradley Airports and Ground Handlers Need Each Other Photo courtesy of Southwest Airlines

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