Ground Support Worldwide

MAR 2014

The ground support industry's source for news, articles, events, product and services information.

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Page 37 of 39

EDITOR'S NOTE 38 GROUND SUPPORT WORLDWIDE • MARCH 2014 Not that there's anything too mysterious with the stated objective of the Ground Han- dling Operations Safety Team. A voluntary partnership, originally established by the Civil Aviation Authority, the team of 50 mem- bers hopes to identify and reduce the risks associated with ground handling operations. But GHOST did uncover what surely strikes terror in our hearts: We don't like to admit mistakes, ours or yours. LOW INCIDENT REPORTING Annie Gilbert from the CAA wrote last Octo- ber in Airport Focus, about the low incident reporting rates by air-side workers. "GHOST highlighted a culture amongst ground handling that tended to apportion blame and discouraged open reporting of in- cidents," Gilbert wrote. "This was an issue that was well known and well documented within safety investigations, and appeared to be accepted practice, not just in the UK but worldwide." The CAA has tracked accidents/incidents for more than 30 years and contains details of hundreds of thousands of incidents, from mi- nor technical and mechanical failures to fatal accidents. "The information that can be extracted from the database proves invaluable in plot- ting risks and trends, allowing operators to take action before a serious incident occurs," she wrote. "It is vital that ground handling crews ... understand that the sole objective of the reporting of safety events is to prevent further accidents and incidents through the improved collection and sharing of safety in- formation. It is not to attribute blame or lia- bility." To encourage ground service providers to report such data, GHOST has developed a "Just Culture" program to promote an open exchange of reporting. In addition, GHOST signed up with Air Safety Central, a web- based safety culture tool that allows mem- bers to post, review and discuss safety –relat- ed data. GHOST plans to publish other safety guidelines to assist ground service providers to implement a Just Culture. And if you are attending this year's IGHC, one key seminar will discuss "Just Culture – From Concept To Reality," featuring Andy Fletcher, ground safety manager for Flybe, and current chairman of GHOST. "Risks can only be identifed and managed if knowledge is shared," Gilbert wrote. "This sharing and reporting culture must pervade an organization. Open reporting, ultimate- ly, helps all parties involved in the aircraft turn-around process appreciate and under- stand where the risks are within the air-side environment." Mum's The Word? An open impartial and confdential reporting process is essential if any safety program is to be successful. By Steve Smith Steve Smith T his issue's cover story mentions a safety organization in the United Kingdom known by a rather supernatural acronym, GHOST. EDITORIAL ADVISORY BOARD AeroVironment/PosiCharge – Ryan Gibson – Darryl Clark Aviance – Alain Chapgler Charlatte of America – Rob Lamb Delta Air Lines – Joe Fuqua Elite Line Services, Inc. – Dewey Kulzer Fortbrand Services – Fred DiBenedetto J&B Aviation Services – David Janis JBT AeroTech – Jim Cherrett, Virginia Salas Sage Parts – Michael Bloomfeld Triton Technologies LLC – Debra Guinand United Airlines – Jody Cope gsm_38-40_Editor_V5.indd 38 3/11/14 9:08 AM

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