42 GROUND SUPPORT WORLDWIDE APRIL 2017
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With the new rule taking effect on March 25,
organizations like IATA have called for government
officials to seek alternatives to the new security
measures.
While we wait to see if requests like IATA's are
addressed, Emirates took a different approach as
it announced that the airline will introduce a new
passenger service that allows customers flying to the
United States via Dubai to use laptop computers and
tablets until moments before they board.
This solution will allow travelers to use their elec-
tronic devices on the first portion of their journeys
and during transit in Dubai. When it's time to board
their flight to the U.S., customers will then declare
and turn in their devices to security staff at the gate.
Emirates says the devices will be packed into
boxes, loaded on the aircraft and returned to the
customers once they've reached their U.S. destina-
tion – all free of charge.
Customer service is paramount in every indus-
try. And the plan announced by Emirates is a great
example of a company adapting to serve its cus-
tomers even when a situation is out of its control.
Emirate's plan may be a short-term solution now.
But perhaps it will lead to a permanent solution
for all airlines flying to the U.S. or U.K. from these
designated airports.
The right frame of mind can help us all solve
problems. Although Emirates would almost certainly
prefer to use its manpower and resources for other
tasks, remaining focused on a long-term goal – in
this case, continued customer satisfaction – is more
important.
Now look at your work place and the challenges
you need to overcome. What is a better use of energy,
time, etc. – fretting over factors out of your control,
or finding a solution that will benefit your company
and the customers it serves?
How Do You Address
Challenges?
T
he United States and United Kingdom recently enacted a ban
on laptop computers, tablets and other devices larger than
a cell phone. The U.K. ban applies to flights from Egypt, Jor-
dan, Lebanon, Saudi Arabia, Tunisia and Turkey, while the U.S. ban
enacted by the TSA is in regards to flights from 10 airports in the
countries of Jordan, Egypt, Turkey, Saudi Arabia, Morocco, Qatar,
Kuwait and the United Arab Emirates.
When faced with an obstacle, the right frame of mind can
be valuable and help us find the best solution.