Ground Support Worldwide

DEC 2016 JAN 2017

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DECEMBER 2016/JANUARY 2017 21 SAFETY dependent on a wide range of organizations and agencies to assist them in times of crisis and disruption. These partnerships and net- works rely heavily on the timely sharing of accurate information with each other, stake- holders, passengers, and the general public. As with the transitory system that aviation presents, airport leaders are always search- ing for ways to improve the coordination of emergency responses to better protect passengers, staff members, vendors at an airport, plus organizations and businesses in their nearby communities, including the public officials who will judge an airport's emergency response leadership and efficacy. Today, integrated safety and security solu- tions have grown from stand-alone, hard to manage physical systems to sophisticated communication networks that support an effective, real-time emergency response. Complicated Notification Systems Delay Response and Add Complexity Today many airports rely on aging technol- ogy and antiquated systems. Paging infra- structures are not integrated with other communication modes, including phones, public address (PA) systems and other alert- ing mechanisms. Each system is managed separately. Travelers in noisy terminals and staff personnel working on the tarmac or baggage stations rely heavily on displays (i.e., FIDS and RIDS) to get necessary communi- cation. Managers have to oversee the flow of information for all the separate communica- tion components. It can be total chaos when the operations center sends out an alert to the entire facility. Then comes the challenge of managing an accurate list of external contacts. Airports may use pagers and phones to send alerts, but distribution is difficult. Emergency managers must maintain a distribution list of airport employees and contacts at external organi- zations, including federal and regional first responders, airlines, ground service crews, retailers, fuel suppliers, cargo companies, general aviation services and other person- nel who worked in – but not for – the airport. Keeping the distribution list current is a huge ongoing burden that requires countless hours to manage, and the results are never fully accurate. Additionally, when notifications are sent, there is no way to ensure that they are reaching the intended audience. A Brief History of Emergency Communication The first technological attempts to notify people en masse were called Emergency Mass Notification Systems (EMNS). These basic systems utilized physical wire-based hardware, such as telephones, fire annun- ciators, two-way radios and PA systems, to alert response personnel in a command cen- ter. First responders relied on public safety communicators to sort out the various types of input and recommend appropriate action. In 2005, the speed, ubiquity and robust nature of Internet Protocol (IP) networking enabled some of those uncoordinated sys- tems to be connected to each other, and to laptop and desktop computers. Rather than having to listen to a cacophony of audio and visual signals during a crisis, operators could see alerts on a central screen with minimal distraction. Moving to IP-based emergency commu- nications allowed existing physical systems to be integrated into a broader response infrastructure, without having to completely replace older legacy technology. These cost savings became critical, as airports sought new ways to upgrade safety, security and emergency response, while maximizing return on investment (ROI) and doing the best with limited financial resources as a result of 9/11 and the economic downturns. For example, passengers and airline per- sonnel depend on flight information display systems (FIDS) for departure and arrival times, gate assignments, baggage claim deliv- eries and other travel-related information. FIDS are supplemented by ramp information display systems (RIDS) that allow ground Ground Support Specialist • 662-342-1412 • GS Series Deicers Large Inventory of Used Deicers For Sale GS1400 We Specialize in the GREENEST Aircraft Deicers On The Market GS700 Single Engine Design Engine Runs at Constant Speed Lowest Emission Heater on the Market Meets California BTU Emissions Requirements

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