DECEMBER 2015 / JANUARY 2016 AviationPros.com 19
INTERNATIONAL
awareness and mindfulness in the work-
place. Where possible, if there is a high
enough number of employees, training by
their own peers and in their native language
should be delivered to ramp personnel.
Feeling at Home
Middle Eastern carriers are leading a rev-
olution in the long-haul domain of the
airline business by means of high standards
of service and a wide array of connections.
The aircraft ground handling sector is of
key importance in the Middle East's aero-
nautical infrastructure that is supporting
this revolution.
Large communities of expatriates have
been and are moving into the Gulf region
to work on the ramp. They move in search
of a better standard of living and improved
working conditions. These operators con-
tribute signifcantly to the resilience of air-
craft ground handling and it is important
that organisations recognise and continue
to recognise their contribution.
AviationPros.com/11174155
ABOUT THE AUTHOR:
Mario Pierobon holds a Master's Degree in Air Transport Management from City
University London and works in business development and project support at Great
Circle Services in Lucerne, Switzerland. Mario regularly writes about aviation safety
and his main professional and research interests are in the areas of air-side safety.
"Insourcing" ramp staff can
make maintaining training
standards a challenge. dnata