CONTENTS
APRIL 2014 • AviationPros.com 3
6 Rampmaster's Engine Management System:
2014 Ground Support Product Leader
Independent research confrms that a refueler truck outftted with the
EMS consumes up to 78 percent less in diesel fuel while delivering jet
fuel.
COVER STORY
INTERNATIONAL/FEATURE
DEPARTMENTS
COLUMNS
19 FOD: Three Letters That Can Spell Big
Problems
4 In The News
22 Five Products We Saw At
AviationPros LIVE
Two-day event also included the an-
nouncement of the winners of our an-
nual Ground Support Leaders awards.
14 How To Conduct Aircraft Refuel
Servicing Operations
With fash and ignition temperatures at low
levels, it becomes a matter of utmost impor-
tance to ensure that all aircraft fueling and
fuel services are carried out in accordance
with the highest standard of safety.
19
10 Global Baggage Delivery
Hits All-time High
SITA reports baggage mishandling is
lowest ever recorded.
14
26
WORLDWIDE
April 2014 - Volume 22 Issue 3
Editor Steve Smith
920.563.1644 steve.smith@AviationPros.com
Associate Publisher/
Sales Missy Zingsheim
920.563.1665 missy@AviationPros.com
Classifed Advertising Mike Ringstad
920.568.8307 mike@AviationPros.com
International
Sales Manager Lutz Krampitz
+49 0 203 456 82 66 fax +49 0 203 456 85 38
krampitz@krampitzVv.de
Germany, Switzerland, Austria, Turkey, Scandinavia
International
Sales Manager Stephanie Painter
+44 1634 829386 fax +44 1634 281504
Stephanie@painter-lowe.com
United Kingdom, France, Netherlands, Spain, Ireland, Italy
List Rental Elizabeth Jackson
847.492.1350 ext. 18 ejackson@meritdirect.com
Production & Circulation
Art Director Rhonda Cousin
Media Production Rep Carmen Seeber
920.568.8373 carmen.seeber@AviationPros.com
Circulation Manager Debbie Dumke
Production Director Steve Swick
AviationPros LIVE
Trade Show Director Michael Sasso
920.568-8389 michael.sasso@AviationPros.com
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26 Product Hangar
33 Classifed Advertising
34 Editor's Note
gsm_2-3_toc_V2.indd 3 4/10/14 9:31 AM